When grooming a dog with a medical condition that requires vet approval, what is the correct first step?

• A. Proceed with grooming without clearance if the owner signs a waiver.
• B. Acknowledge the condition, explain policy, request veterinary clearance, document condition, reschedule if needed, provide safe home-care tips until cleared.
• C. Ignore the condition and proceed safely.
• D. Reschedule only if owner can't provide vet clearance.

Answer: (B)